Terms & Conditions
If you are not delighted with your pet sofa that you have chosen or if you need to return them for any reason, you can do so within 14 days of receipt. We will be more than happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.
This 14 day guarantee doesn’t apply to non-standard, customised or special order products.
Our returns policy does not affect your legal and statutory consumer rights.
Under the Sale Of Goods Act Filthy Animal will not be held liable for any goods after 6 months from the date of receipt of goods.
Filthy Animal Ltd always advise our customers that pets should be under constant supervision whilst using any of our products. Filthy Animal Ltd will not be held liable for any accident or injury caused to pets as a result of misuse or unsupervised use.
Please note that pet sofas and colours on our website and social media forums are a guide only. All images, descriptions and specifications used by Filthy Animal Ltd are sole for the purpose of giving an approximate idea of the goods.
If goods are found to be faulty after 28 days but within 6 months from the date of receipt of goods, Filthy Animal Ltd will exchange or repair the product subject to the fault arising from general wear and tear. In cases of product misuse or products not cared for in line with Filthy Animal Ltd’s detailed washing and care instructions, Filthy Animal Ltd will not be liable.
Card Scheme Terms and Conditions
The Online Payment Terms constitute a contract between you and Filthy Animal. Please read them carefully. You may either accept or decline the Terms as indicated at the bottom of this page, but to make payment using the Services you must accept the Terms by clicking “I Accept”. All payments of Filthy Animal invoices using the online credit card facilities are subject to the following conditions. Filthy Animal accepts the following cards:
• American Express
You warrant that:
• You are 18 years of age or over.
• You have the appropriate authority to validly accept the Online Payment Terms and are able to and will meet your obligations in relation to these Terms.
• The credit card used in connection with the Services is issued in your name or you are authorized to use the credit card.
• You will pay the credit card issuer all charges incurred in the use of the Services.
• The information supplied by you is true and correct.
When you complete the online payment form, funds will be deducted from your credit card in GBP currency. All payments are debited to Den Living. Due to the way transactions are processed by the external banking sites, there may be delays of 1-3 days in updating your payment in Den Living’s records.